LegalTranscribie (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website, accounts, and human legal transcription services (the “Service”).
1 Information we collect
Account information
When you register or update your profile, we may collect:
- Name, username, and email address
- Organization, phone number, and profile details you choose to provide
- Authentication data, such as password hashes or third-party sign-in identifiers (for example, Google OAuth)
Order and payment information
When you place an order, we collect order details such as case name, transcript preferences, file metadata, pricing, and order status. Payment card details are processed by our payment provider; we do not store full card numbers on our servers.
Recordings and transcripts
You may upload audio or video files or provide download links to cloud storage. These files, generated transcripts, revision notes, and related deliverables are treated as confidential customer content necessary to perform the Service.
Technical and usage information
We automatically collect certain technical data, including:
- IP address, browser type, device information, and referring URLs
- Log data related to page views, uploads, authentication events, and errors
- Cookies and similar technologies used to maintain sessions and secure the Service
2 How we use information
We use collected information to:
- Provide, operate, and improve the Service
- Process orders, payments, delivery, and customer support
- Assign transcription work and communicate about order status
- Send transactional emails such as confirmations, delivery notices, and account verification
- Detect, prevent, and respond to fraud, abuse, or security incidents
- Comply with legal obligations and enforce our Terms of Service
We do not sell your personal information.
4 Data retention
We retain account and order information for as long as your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal or recordkeeping requirements. Uploaded recordings and delivered transcripts may be retained according to your account settings and our operational policies unless you request deletion where applicable.
5 Security
We use administrative, technical, and organizational measures designed to protect information, including access controls, encrypted transport (HTTPS), and restricted internal access to customer files. No method of transmission or storage is completely secure; you use the Service at your own risk and should maintain appropriate safeguards for your account credentials.
6 Your choices and rights
Depending on your location, you may have the right to:
- Access, correct, or update account information through your profile
- Request deletion of your account or certain personal information, subject to legal and contractual limits
- Opt out of non-essential marketing communications where offered
- Object to or restrict certain processing where applicable law provides those rights
To make a privacy request, contact support@legaltranscribie.com. We may need to verify your identity before responding.
8 Third-party links and integrations
The Service may allow you to submit links from third-party storage providers or use third-party sign-in options. Those providers handle information according to their own privacy policies. We encourage you to review their terms before sharing files or connecting an account.
9 International users
If you access the Service from outside the United States, your information may be processed in the United States or other locations where we or our service providers operate. By using the Service, you consent to that transfer where permitted by law.
10 Children's privacy
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can take appropriate action.
11 Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of the Service after changes take effect means you accept the revised policy.
12 Contact us
For privacy questions or requests, email support@legaltranscribie.com.